NCUA Warns about Telephone Fraud
Consumers Targeted by
Vishing Scam Should Call Agency’s Hotline
(Jan. 21, 2014) – The National Credit Union Administration
today warned consumers to beware of a new telephone fraud,
known as a “vishing” scheme, that is using the agency’s name
in an attempt to obtain personal financial information.
Several credit union members have been
contacted by an automated phone call claiming to be from
notifying consumers their debit cards have been compromised.
The call then asks the receiver to follow prompts, which
request personal information, including sensitive financial
data and personal identification information.
Anyone contacted by this so-called
“vishing” scheme should immediately contact
Assistance Center Hotline at 800-755-1030 or by email at
to report the scam. Operators answer calls Monday through
Friday between 8 a.m. and 5 p.m. Eastern.
neither seeks personal information from consumers over the
telephone nor handles day-to-day maintenance of member
account information. NCUA
works with law enforcement agencies, including the FBI, to
protect consumers from frauds of this
urges consumers to never verify or release personal
financial information to unknown callers.