We are here for you

Effective May 11th, 2020


Facemask requirement:

To prevent the spread of COVID-19, a facemask that covers your nose and mouth must be worn before entering any JetStream locations.


Effective April 13, 2020:

Miami Lakes Emergency Order No. 20-06

Pursuant to the Town of Miami Lakes order, all persons entering the JetStream Miami Lakes branch must wear a cover over their nose and mouth in order to prevent the potential spread of COVID-19.


Effective March 23, 2020:

The JetStream Hialeah Hospital and Mercy Hospital branches remain open for hospital employees ONLY.  

Both hospitals have mandated limited access, only hospital employees with proper identification will be allowed to enter.

We are closely monitoring the latest reports from the CDC and federal authorities about the coronavirus. We remain focused on the health and safety of our employees and our communities, as well as our commitment to you, our members.

We are here to help you!

We recognize that some of our members may experience financial hardship as a result of coronavirus. If you have been impacted and are in need of financial assistance, please visit our Member Loan Assistance page.

Our branches:

Our branches are open and ready to serve you! Our branch teams have been educated on best practices as recommended by the CDC. We have increased our daily cleaning procedures and have made hand sanitizer readily available. Following the CDC protocols for social distancing, we have set up distance markers inside the branches and around our ATMs to keep you safe while transacting your business. For everyone’s protection, we may limit the number of persons inside a branch

Access your accounts with digital services:

We are taking the necessary precautions to ensure we do our part to help reduce the spread of COVID19. Now we need your help. Stay safe at home by using our digital services. .You can access your account anytime, anywhere using Digital Banking, where you can check balances, transfer funds, deposit checks, pay bills, pay your JetStream loans and transfer funds to other people (P2P). Not enrolled? We have a team of specialists ready and willing to help you get started. Contact the Care Center at 305-821-7060 option 1 and let’s get you connected

If you do not have access to online banking, our 24- hour bank-by-phone service is available in English and Spanish, at 305-821-7060 option 2.

Be Aware of Fraudsters:

During these times of uncertainty, there are always fraudsters looking to prey upon the public. Know that we will never call you to ask you for your online user name or password or full social security number. However, should you call the credit union and request information about your account, we will need to correctly identify you and may ask you for your social security or other personal information that will confirm your identity.   If you receive a call from us and do not feel comfortable, hang up and call our care center at 305-821-7060 option 1 to confirm. For more information checkout our Fraud Prevention resources.

For more information about the Coronavirus, visit the CDC’s Information page.

We share your concern about the impact of the coronavirus, but we want you to know that our team is here to serve you and we are especially grateful for the opportunity. Thank you for being a loyal member.



Esta comunicación incluye información importante. Si usted tiene preguntas o necesita ayuda traduciéndola, por favor, llámanos al 305-821-7060 opción 1 y nuestro centro de llamadas lo podrán ayudar.


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